FAQ

Staff availability depends on location and the specific care needs of the client. If a client already has a team of nurses, COFK offers a streamlined online onboarding process for a smooth transition. For those new to skilled home care or without a nursing team, our dedicated recruiters work diligently to hire qualified nurses tailored to your specific needs. COFK collaborates closely with families and nurses to ensure a safe and timely admission to our services.

COFK’s experienced Client Success Associates will review your insurance benefits to determine if your health plan covers the requested care and is one of COFK’s contracted Health Plans. While COFK is not a Medicare provider, many of our services may be covered under various health plans if they are physician-ordered and meet the plan’s criteria. For medically fragile pediatric clients with a Medicaid Health Plan, COFK will work to obtain authorization for in-home care if the health plan is one of our contracted providers. If the care is physician-ordered and approved by the health plan, the health plan will cover the services.

If a nurse calls out or is unable to cover a shift, every effort is made to secure a qualified replacement. COFK utilizes advanced technology to support our dedicated Client Service Associates in promptly reaching out to all available, appropriately skilled nurses to ensure coverage for open shifts.

While COFK specializes in pediatric home care for medically fragile children, we also provide experienced nursing and aide services for adults. Adult services vary by state.

COFK can provide a skilled nurse to accompany an approved client to school via public or school transportation. However, most health plans do not permit nurses or aides to drive clients. For privately paying clients, transportation may be arranged with proper authorization and completion of the required company paperwork. Please contact us to verify transportation service availability.

Insurance Overview

Accepted Insurance

Billing Overview

Evaluation and Treatment Sessions are available for children with various coverage options:

• Medicaid, TRICARE & DDD:

We proudly accept Medicaid, TRICARE and DDD (Department of Developmental Disabilities) programs where available. Our team can help guide you through eligibility and next steps.

• In-Network Commercial Insurance:

Coverage varies by plan. Please contact your insurance provider to confirm benefits and exclusions.

• Out-of-Network Commercial Insurance: Services may be eligible under out-of-network benefits. Please contact your insurance provider regarding coverage and any required pre-authorization.
• Self-Pay Options: No insurance? No problem. We offer flexible self-pay plans for families without insurance coverage. Our team is here to help you find a solution that fits your needs and budget—contact us today to learn more.

COFK uses a secure and private payment system to protect your financial information. Therapy rates may vary slightly by state. Contact us for location-specific information.

Telehealth Therapy

• Conducted virtually via Microsoft Teams (HIPAA-compliant)
• Great for families in rural areas or with limited transportation
• Allows continuity during illness or inclement weather
• Requires internet access and a phone, tablet, or computer

In-Person Therapy

• Conducted at an approved location with a licensed therapist
• Location options are discussed during the intake process

Therapy Locations Include:

• Daycares, Head Starts, ABA clinics
• Private schools (with consent)
• With sitters or caregivers (with consent)
• Home-based settings – even with siblings present
• After-school care programs

Location Limitations:

• Therapy is not permitted in public schools during school hours
• Telehealth in group settings (e.g., daycare) requires a caregiver present

Scheduling Factors:

• Greater flexibility improves chances of therapist assignment
• After-school hours (3 PM+) are in high demand
• A caregiver (not necessarily a parent) may attend sessions

Typical Scheduling Windows:

• Daytime: 7 AM – 3 PM (Mon–Fri)
• Afterschool: 3 PM – 7 PM (Mon–Fri)
• Weekends: Limited availability based on therapist schedules

Frequency & Duration:

• Most children attend therapy 1–2 times per week
• Sessions range from 30 to 90 minutes, depending on the therapy type and your child’s individual needs

To begin therapy, Request a Consult. We’ll gather the following:

✅ Child’s availability
✅ Preferred therapy location (in-person or virtual)
✅ Presenting concerns
✅ Insurance details

Next Steps:

1. COFK matches your child with an available therapist.
2. Therapy orders are requested from your child’s physician (if not already provided).
3. If needed, COFK obtains insurance authorization.
4. Our team reaches out to schedule the evaluation.

We provide school-based services through three flexible models:

• Traditional onsite services
• Hybrid (onsite/remote)
• Fully remote services

Yes. Every clinician undergoes a rigorous vetting process, including comprehensive background checks.

Absolutely. Our clinicians receive monthly professional development opportunities and paid memberships to various online platforms for self-guided learning.

Clinicians are directly employed by Care Options for Kids (COFK) as W-2 employees. We offer:

• Competitive compensation
• Health insurance benefits
• Accrued paid time off (PTO)
• 401(k) retirement plans

All clinicians complete onboarding with a Clinical Director. Training includes:

• Online support
• Documentation guidance
• Ongoing support throughout the year to enhance workflow and documentation quality

Staff availability depends on location and the specific care needs of the client. COFK works closely with families and nurses to ensure a safe and timely admission to our services. Our dedicated recruiting team, supported by the latest technology, strives to find and hire the right caregiver to meet your needs as quickly as possible.

COFK does not bill Medicare for in-home health services. However, we are contracted with many Medicaid Health Plans that may cover home health care services for eligible members. Our expert Client Success Associates are happy to review your health plan benefits and help determine if your coverage includes in-home care. If your plan does not qualify, we offer private pay options to ensure you receive the care you need.

If a caregiver is unable to cover a shift, we make every effort to secure a qualified replacement as quickly as possible. COFK leverages the latest technology to assist our dedicated Compassionate Client Service Associates in promptly reaching out to available caregivers to fill open shifts, ensuring continuity of care for our clients.

Most health plans do not allow nurses or aides to drive clients. However, for private pay clients, caregivers may provide transportation once the required company paperwork is completed and approved. Please contact us to discuss your needs and verify available transportation services.

If homemaking services are included in your loved one’s health plan, our caregivers can assist with light housekeeping tasks such as tidying your room, changing bed linens, doing laundry, preparing meals, and washing dishes used during their shift. For private pay clients, meal preparation and light housekeeping can also be arranged to meet your needs.